GDPR - Confidentiality & Data Protection
Our procedures align with the GDPR (General Data Protection Regulation), ensuring the highest standard of safeguarding for our patients' privacy and confidential information. We diligently adhere to the rigorous regulations outlined in the NHS Care Record Guarantee, meticulously following guidelines on Data Protection and information release.
Complaints & Feedback
Ensuring the well-being of our patients is our top priority. We value and encourage feedback on your experience with our practice and the care provided. To share your thoughts, please consider completing a feedback form available at the reception.
If you have a genuine cause for complaint, rest assured that we will handle the matter with sensitivity and a commitment to resolution. Should you be dissatisfied with any aspect of our service, please reach out to our reception, informing them of your intention to report a complaint to the practice manager. Leave your contact details, and our practice manager will reach out to you, ensuring a thorough investigation and a written record of your complaint.
Click Here for a copy of the Complaints Procedure
Patient Responsibility & Obligations
We deeply appreciate the cooperation of our patients in maintaining the high standard of care we aim to provide.
We kindly request that you promptly notify the surgery if you need to cancel or reschedule your appointment. This consideration allows us to offer the slot to another patient who may require urgent attention.
If your doctor or nurse has recommended a follow-up appointment or review, it is crucial to schedule and attend the new appointment. Please be mindful that appointment slots are designated for one person at a time.
Additionally, please be aware that if you are more than 10 minutes late for your appointment, we may not be able to accommodate you, and you may be asked to reschedule. Your understanding and adherence to these guidelines contribute significantly to the smooth functioning of our healthcare services.
The practice remains unwavering in its commitment to safeguarding the well-being of staff, patients, and visitors by taking every possible measure against unacceptable behaviour. We strictly enforce a zero-tolerance policy regarding aggressive behaviour and are prepared to take appropriate action to prevent any incident causing harm, alarm, damage, or distress. Such actions may involve removal from the practice register and/or the engagement of the relevant authorities. Your cooperation in maintaining a safe and respectful environment is crucial, and we appreciate your understanding in upholding these standards.
Freedom Of Information
As mandated, all GP Practices must disclose the mean earnings, such as the average pay, for GPs delivering NHS services to patients at each practice.
For the last financial year, the average pay for GPs at Linkway Medical Practice was £60,575 before tax and National Insurance. This calculation includes the earnings of 2 full-time GPs, 1 part-time GP, 2 full-time salaried GPs, and one part-time salaried GP. This information provides transparency regarding the compensation of our medical professionals, ensuring an open and accountable approach to our financial disclosures.
CQC (Care Quality Commission Report) 2016
Click Here to view your CQC Report