The Practice runs an appointment system. To make an appointment please do ONE of the following:
- Telephone 0121 553 4000 (Option 1)
- Call in to our reception and we will be happy to help you
- Book on line with our secure internet booking site - registration details available from reception.
For routine and advance bookings, you can ask for an appointment to see a doctor or nurse of your choice – please inform the receptionist.
If your case is URGENT (and by this we mean needing immediate advice or treatment), the receptionist will ask you for an idea of the problem so that we can deal with your request efficiently. If all face to face appointments have been booked for that day you will be offered a telephone appointment and one of our medical team will ring you back to assess the problem.
Please do not arrive more than 15 minutes before your appointment time. This will give you adequate time to book in at reception and will ensure we have a managed flow of patients in our waiting areas. If you are late for your appointment you may be asked to re-book.
If you are unable to keep your appointment, you must let us know. Patients who regularly fail to attend appointments may be removed from the practice list. To cancel an appointment you can call 0121 553 4000 (option 2)
We have an internet service for our patients which gives them access to booking appointments, ordering repeat prescriptions and detailed or summary of your medical records. Please see our Online Services Leaflet or ask at reception for more details. The service is available 24 hours a day and is used via a security password.
Touchscreen Self Check In
To avoid the queue at the reception desk, patients can easily use our self-check-in system, which is based in the reception area. This lets us know they have arrived for their appointment with the nurse or doctor. Please ask the reception staff for help if needed.
Mobile Phone Text Reminders
Patients will receive a text reminder about their appointment on their mobile phone.
Your local pharmacist may be able to offer help and prescribe some treatment or give advice for coughs, colds and other minor illness. These items bought over the counter are often cheaper than prescription charges.
Sick Children Needing Urgent Attention
The doctors are usually able to fit in these cases very quickly without a wait. We do this to relieve parental anxiety but would ask that the service is not abused. You will be offered the most appropriate appointment or a doctor will speak to you directly. All children under 5 will have a clinical assessment on the same day as requested.
Please inform the receptionist of the urgency of the situation.
Coping With Sick Children
Children are often unwell in the evenings and naturally this causes anxiety for parents. Fortunately, most children’s ailments are minor and commonly caused by viral infections. Viruses produce many different symptoms ranging from coughs, running noses, raised temperature, diarrhoea and vomiting etc.
Simple treatment using junior paracetamol and giving a child clear fluids will often help alleviate these symptoms. Earache at night is often distressing for a child and should be treated with paracetamol as directed and the child brought to the surgery first thing in the morning. Further advice on the management of children’s complaints can be given by your doctor or the health visitor.
If you need an interpreter to help you during your consultation with the nurse or doctor please let our reception staff know when you book your appointment. We may not always be able to book an interpreter if your appointment is urgent and at short notice. In this case you may bring a member of your family or a friend who is able to translate for you.
All patients may have a chaperone present for consultation, examination or procedure where they feel one is required. This applies to both male and female patients.
This chaperone may be a family member or friend. If you prefer a trained member of staff to be your chaperone, we ask you to make this request when you make your appointments so that arrangements can be made.
Please be aware that if you request a trained member of staff to be your chaperone and there is no-one available, we may need to re-schedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.